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Action required notification: what you need to know

Users Raise Concerns | Action Required Notification Sparks Questions

By

Zara Al-Mansoori

Jul 22, 2025, 09:44 AM

Edited By

Igor Petrov

Updated

Jul 23, 2025, 05:39 AM

2 minutes to read

An illustration of a smartphone screen displaying an 'Action Required' notification, prompting for a Tax Identification Number, with concerned user looking on.
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A wave of apprehension has emerged among people following an "Action Required" notification in a popular app. This notice demands personal details, including Tax Identification Numbers (TIN). Many question the validity of the request and how it impacts their access to crypto assets.

What’s the Concern?

The app's notification, asking users to submit sensitive information, has left many puzzled. Some users are asking why this data is needed and how it will be used.

One user highlighted that the questions felt more aligned with banking than cryptocurrency. Another remarked, "The questions are not standard at all; haven’t you already provided that data?" Such sentiments raise eyebrows over the app's intentions.

User Reactions

Reactions vary widely:

  1. Standard Practice or Overreach? Some believe these practices are essential for regulatory compliance due to the upcoming Markets in Crypto-Assets (MiCA) regulations requiring tighter anti-money laundering (AML) and know your customer (KYC) controls.

  2. Information Security: Skepticism remains high. A participant expressed his disbelief, saying, "Never in my life have I been asked about my total wealth." Many question how their information will be secured and the consequences of refusal to comply.

  3. Need for Clarity: A clear message from the app's operators is desperately needed. A user indicated, "You may need to provide additional information depending on your country of residence." This adds to the confusion since this data was apparently collected previously.

Key Insights

  • ⚠️ Many users are concerned about the collection of sensitive information.

  • πŸ“ˆ Several interpret this request as a response to tightening regulations in the crypto sector.

  • πŸ—£οΈ "Setting an anti-phishing code may offer some security, but how will my data be used?" raises further questions.

The timing of this request aligns with a broader push for regulatory reform in the financial technology space, leading many to wonder: is this just the beginning of a new era for crypto compliance?

A Lesson from the Past

Interestingly, historical parallels emerge. Just as in the 19th century when the US upgraded its postal systems, today’s crypto users are confronting similar concerns over privacy and security. Resistance to progress, as seen then, reminds us that transparency, even when unwelcome, can foster trust in innovation.

As anticipation grows for an official response, support teams advise contacting them for more information. Users are encouraged to visit their Help Center or reach out via email for additional guidance.