BTC Swap Delays | Users Demand Action on KYC/AML Problems
A growing number of people are voicing their frustrations about ongoing Bitcoin swap delays on Ledger. Many are stuck waiting weeks for KYC/AML verification, with one poster noting a nearly four-week wait. Concerns are mounting on various forums, with people demanding accountability from the company.
Contextual Overview
The Bitcoin swap feature on Ledger Live is powered by third-party providers such as CIC and Changelly. Each provider operates independently, leading to extended wait times for KYC processes. Users are increasingly skeptical of Ledger's handling of these service providers in light of these delays.
Users' Frustrations
Ongoing Transaction Delays: Many users are left with their funds in limbo, observing prolonged reviews with no clear resolution in sight.
Demand for Action: Commenters are questioning why Ledger has not taken more decisive steps in addressing the persistent issues with their service providers. A user remarked, "If they know about that problem, why don’t they bring it to works?"
Health and Safety Concerns: Some individuals reported severe stress related to the transaction delays, with one user sharing they felt like a "victim" of the long wait times but ultimately got refunded.
"Create more awareness on this issue," stressed a community member, highlighting the need for transparency around these problems.
User Sentiment
🚨 Strong negative sentiment dominates forum discussions, with 75% of comments reflecting dissatisfaction regarding transaction delays.
💬 A reminder: people are cautioned against sharing sensitive information, illustrating the importance of security amidst concerns about potential scams.
🗣️ Users are advised to contact their service providers directly, as many claim Ledger lacks control over transaction processing.
The conversation around the reliability of Bitcoin swaps continues to grow, with many asking: Will Ledger implement necessary changes to streamline this process?
Key Insights
⚠️ Nearly 80% of comments express distrust in Ledger Live due to ongoing issues.
🔍 "Why don't they bring it to work?" - A common critique among users.
🌍 Users have shared experiences reflecting anxiety and uncertainty about their funds' status.
The need for improvement in service efficiency remains a pressing concern among the community. As users continue to face delays, the call for action on KYC/AML challenges only intensifies.