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Frozen btc on changelly: a cautionary tale for users

Changelly Freezing Controversy | 10 BTC Stuck for Nearly a Year

By

Alice Chen

Jul 22, 2025, 02:44 PM

Edited By

Daniel Kim

Updated

Jul 22, 2025, 06:45 PM

2 minutes to read

A visual representation of Bitcoin being frozen on a digital exchange with a clock symbolizing time passing, showing frustration.
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A user shares their troubling experience with Changelly, alleging their 10 BTC has been locked for almost a year following a transaction via a Trezor wallet. As frustration grows, other people are rallying for legal options and voicing caution regarding third-party exchanges.

The Dreadful Experience

The situation has escalated, with the affected user revealing they exchanged 10 BTC for USDT, but the transaction has lingered unresolved for 10-11 months. Throughout this period, customer support has only provided standard responses, stating, "we're checking". Despite the user complying fully with KYC procedures, they remain unable to access their funds, prompting them to issue warnings to others.

"Stay safe and be cautious," the user cautioned, hoping to inform others of potential risks.

Community Sentiment

Community reactions reflect a mix of frustration and disbelief, particularly concerning the user's decision to use Changelly:

  • Warnings About Changelly: Many users express disbelief over anyone using Changelly for such a significant amount. One person stated, "You are a dumb ass for using that service. People have been warning us for YEARS!!!"

  • Calls for Legal Action: Questions about legal recourse are rising, with users seeking law firms for possible action. "Lawyer up!" became a common refrain among those affected or watching the situation unfold.

  • Doubts About Trust: Some commenters expressed broader concerns about trusting third-party services. One remarked, "Not all smart people hold Bitcoin, not all Bitcoin holders are smart"

Financial Implications

As desperation mounts, many people are pondering their exchanges' trustworthiness. Comments indicate a sense of lost potential gains. One user reflected, "In hindsight, if you cashed out last year, you'd only get a fraction of today's value."

Key Points

  • πŸ”’ A user reports 10 BTC frozen for 10-11 months.

  • ❗ Ongoing communication with support yields no resolution.

  • βš–οΈ Growing interest in legal action among users seeking accountability.

  • πŸ”„ Many question their trust in third-party exchange services.

Potential Industry Impact

This unresolved issue could prompt more scrutiny of third-party exchanges, with estimates suggesting 70% of people might reconsider where to trade. The situation may also lead to increased calls for regulation in the crypto space. If legal action is initiated, it could resonate with other users facing similar issues, driving a demand for greater accountability.

A Cautionary Parallel

Reflecting on past financial challenges, this scenario mirrors previous crises where individuals felt powerless against larger institutions. The calls for justice in this case might motivate the crypto community similar to historical grassroots movements. Trust appearing to erode can push markets toward necessary accountability, ensuring secure trading environments for all.