Coinbase User Frustration | App Outages and High Fees Cause Subscription Cancellations
Edited By
Carlos Lopez
A wave of dissatisfaction among Coinbase users has surfaced, leading to multiple subscription cancellations. Reports highlight frequent app crashes, security issues, and high transaction fees, raising concerns about the platform's reliability.
Users Express Frustration
Recent complaints have focused on unexpected app logouts, security settings reset, and the inability to send crypto due to high network fees. One user stated they spent three hours on the phone for support without a solution, leading to calls for Coinbase to improve service.
"The fees are stupid high, I can't send any crypto anymore!"
While some have faced challenges, others claim their long-term experience has remained positive. One user commented, "Never had this problem in my 8 years of usage," showcasing a divide in user experience.
Common Themes of Discontent
Frequent App Crashes: Users report being kicked out of the app, with some linking issues to VPN usage.
Network Fee Issues: Many users are experiencing confusion over transaction fees, with several unable to send crypto despite having sufficient funds.
Customer Support Challenges: Calls for better support have risen, with users reporting slow responses and ineffective resolutions.
Community Reactions
The sentiment among commenters ranges from understanding to outright frustration. Some users have pointed out potential reasons behind the issues, such as account holds on deposits.
"I had a network fee issue Support needs to do a better job notifying people," remarked another.
Others criticized Coinbase support, labeling it inadequate but noting the platform's long-standing presence in the market. "Cb support is a pos, they font get shit done," was a sharp remark from a frustrated user.
Key Insights
💰 Majority Express Discontent: Many users indicate serious service issues, with others suggesting potential reasons for app failures.
⚠️ Customer Support Under Fire: Users call for improved assistance in addressing these prevalent problems.
👀 Mixed Experiences: A minority report satisfaction, painting a contrast to the negative experiences shared by others.
This evolving situation at Coinbase raises questions about the platform's ability to maintain user trust amidst rising frustrations. Can Coinbase address these critical issues before losing more people?