Coinbase Users Frustrated by Unexpected USB Passkey Requirement | Funds Stuck
A wave of frustration is growing among Coinbase users as the platform suddenly mandates USB passkeys for login. This unexpected change has left many scrambling and unable to access their accounts, with their funds locked away. Reports from late April 18, 2025, indicate multiple complaints about the new requirements.
Users Struggle with New Login Protocols
Multiple people are confused by the sudden demand for a USB drive containing a passkey. One user expressed frustration, stating, "I don’t remember ever using a passkey, so now I can’t log in!" Even users with two-factor authentication are finding their access blocked.
Technical Issues Raised
Concerns over glitches in the passkey activation process are surfacing. One comment noted that a method for requesting a passkey may inadvertently trigger an old hardware key requirement from 2020, complicating the login process further. A user remarked, "They need to fix that passkey issue; it’s a real hassle."
Frustrations with Coinbase's customer service have also escalated. One person detailed their negative experience: "I contacted them about my account restriction, but I’ve been told to wait 10 days for verification while still unable to trade!" This user felt let down by the support team's promises, calling the service *"the worst ever created."
Growing Community Dissatisfaction
Overall sentiment on user boards leans negative, with many crying foul over the handling of security updates. Comments reflect a worry that not only are accounts at risk due to technical failures, but also that customer support is failing to address urgent issues effectively.
More users are speaking out, echoing similar complaints about account access and expressing determination to leave Coinbase if they regain control of their funds. As one user put it, "If I somehow get my money out, I’m done with this garbage platform."
Key Insights
🔒 Technical Glitches: Users report unexpected changes triggering outdated security protocols that confuse login attempts.
❓ Customer Service Woes: Many are dissatisfied with support responses, delaying access and recovery processes.
📉 Heightened Frustration: A clear trend of disappointment is prevalent in user feedback.
In light of these challenges, harmony within the community is fragile. Some users are now seeking quicker resolutions through social media outreach, questioning the overall security of their funds in the process.