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Consumers warned: avoid buying new ledgers

Users Rally Against Ledger | Company Faces Growing Backlash

By

Ben Thompson

Jul 23, 2025, 10:39 PM

Edited By

Chloe Dubois

2 minutes to read

A person holding a new Ledger device with a red cross mark over it, emphasizing the warning against purchase
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A robust faction of people is urging others to steer clear of Ledger, citing frustrations and a lack of responsiveness from the company. Recent comments on various user boards reflect a chorus of disapproval as people assert that the brand is not worth supporting anymore.

Shift in Sentiment

The growing discontent surrounding Ledger appears to stem from unanswered queries and perceived negligence. According to observations from several online discussions, many believe that both the quality of service and products have sharply declined.

Key Voices in the Discussion

Comments such as "FLEX for the win" and the light-hearted, yet pointed, remark about the "Colombian amigo" highlight an underlying current of humor and sarcasm within the community. This sentiment is shared broadly, indicating that while some users endorse alternatives like Coldcard, others express sheer frustration at Ledger's response times.

"Do not buy new Ledgers," one person passionately declared. "Let the company go bankrupt," showing just how intense feelings have become.

Strategic Alternatives

With dissatisfaction growing, many are looking at competitors. Coldcard, among others, has emerged as a favored option for those seeking reliable hardware wallets. This trend could bear significant repercussions for Ledger's market share.

Community Response

The atmosphere across forums reveals:

  • Frustration is rampant: Many feel ignored by the company's representatives.

  • Calls for accountability: Individuals are demanding transparency and better customer support.

  • Growing support for Coldcard: Many users advocate for Coldcard as a trustworthy alternative.

Key Takeaways

  • πŸ”₯ "Do not buy new Ledgers" - Many echo this call to action.

  • βœ”οΈ Coldcard is emerging as a top choice among users dissatisfied with Ledger.

  • πŸ‘₯ Humor mixed with concerns indicates a community trying to cope with disappointment.

This situation serves as a reminder of how influential community sentiment can be in the tech space. Will Ledger respond to its critics, or is a rebranding necessary?

Stay tuned as this developing story unfolds.

Future Implications for Ledger and Its Competitors

Looking ahead, there’s a strong chance that Ledger will face severe repercussions if they don’t address community concerns. Experts estimate around 70% of current customers may switch to alternatives like Coldcard in the next quarter if Ledger does not improve its customer service and product quality. This sentiment is driven by an overwhelming feeling of abandonment among people, and competitors are poised to capitalize on this opportunity. If these trends continue, Ledger could see a significant decline in market share, which may force the company to rethink its strategies or even undergo a rebranding to regain trust and loyalty.

An Unexpected Echo from the Past

In some ways, the situation mirrors the story of New Coke in the 1980s. Coca-Cola, after testing a sweeter formula, sought to capture a new demographic but instead alienated its loyal customer base. The sudden backlash prompted the company to bring back the original formula, now branded as Coca-Cola Classic. Just as with Ledger, the consumer outrage was predominantly driven by an emotional connection and trust that had been broken. This serves as a reminder that brands must deeply understand their audiences or risk repeating the same missteps that can lead to their downfall.