Gemini Review | Users Voice Frustrations and Praise
Concerns are escalating about the cryptocurrency exchange Gemini as users express frustrations over service quality and transaction hurdles. As of October 2025, experiences vary significantly, revealing a divided community regarding the platform's reliability.
Mixed Reactions from Users
On user boards, people are vocal about their experiences with Gemini, showcasing both positive and negative sentiments. A number of comments reveal dissatisfaction with account management and customer service. One user reported,
"I had 2 fraudulent charges that they REFUSED to look at, so I earned $400 in BTC, paid the card off, and locked it. I will NEVER use it again."
Others emphasized the frustrations regarding account freezes, stating:
"Gemini froze my account for 2 months when I wanted to withdraw their customer support is terrible."
This dissatisfaction has led to assertions from various users labeling the platform as unreliable, with one commenting it as "the worst" compared to competitors.
Growing Concerns Over Customer Support
A recurrent issue noted is the poor customer service on Gemini. Many users report long wait times for ticket responses and have experienced unresponsive support. Comments like,
"They don’t seem to respond to tickets timely,"
paint a picture of growing frustration among those seeking assistance.
Some users have resorted to other platforms for better service, stating,
"Kraken and Coinbase are far better!"
Credit Card Features and Trading Experience
Despite the negatives, some users find value in Gemini's credit card offerings, stating it is a nice way to earn cashback. However, complaints regarding slow transactions and limits still linger, with one user noting,
"Mainly use the credit card. Overall it’s been fine, but I haven’t been blown away."
Comparisons to other exchanges like Coinbase highlight a lack of advanced features, with remarks that Gemini is simplistic and perhaps not keeping up with evolving trading needs.
Sentiment Overview:
Predominantly negative views on customer service.
Mixed opinions about credit card perks vs. transaction issues.
Many users suggest looking at alternative exchanges for better overall experiences.
Key Insights
🔒 "Gemini is the worst, by far," says a long-time advanced trader.
🚫 "Their customer support dreadful and unresponsive!"
💳 While some like the credit card features, slow processing frustrates many people.
As Gemini navigates the challenges presented by user feedback, addressing these growing concerns will be crucial to improving user experience and trust. Can they adapt quickly enough to retain their user base in such a competitive market?