Booking Woes | Users Rethink Revolut's Travel Services

User dissatisfaction with Revolut's booking platform continues to grow, as recent comments reveal more issues with the service. Complaints are primarily tied to Revolut’s connection with Expedia, highlighting serious reliability concerns.

Ongoing Issues with Revolut's Service

Many users are echoing frustrations about their experiences with hotel and flight bookings through Revolut. Complaints center around miscommunication and delayed customer support responses, leaving people questioning the platform's effectiveness for travel arrangements.

One user remarked, "That’s why I use Revolut only for banking, nothing else." This sentiment is shared widely, with many preferring to book flights directly through sites like Skyscanner, or go with specialized platforms for accommodation, such as Airbnb.

The Customer Support Challenge

Support concerns are prevalent among users. Complaints indicate that any issues faced during bookings are not resolved efficiently. As one user observed, "At this point, I would go to the consumer ombudsman if I had issues with Revolut's service." This highlights a growing sense of urgency among frustrated clients.

Interestingly, while some users still appreciate the app's banking features and point rewards for gift cards, dissatisfaction with travel bookings has made them wary. Another user mentioned, "You can manage your expenses with Revolut, but for travel, I wouldn’t risk it."

The User Sentiment

Overall sentiments seem to skew negative regarding travel services. Users are making it clear that dissatisfaction is driving them to seek alternatives, impacting their long-term loyalty to Revolut.

Key User Insights

• Reliability Issues: Many people express skepticism about booking through Revolut.

• Support Response Delays: Customers feel overwhelmed when problems arise with bookings.

• Preference for Specialized Services: Users recommend direct bookings with hotels or travel sites instead of using Revolut.

As Revolut enters deeper into 2025 with these issues, will the company take action to restore user confidence? The ongoing dissatisfaction could significantly impact Revolut’s future in the travel sector as more people abandon their booking services for reliable alternatives.