3DS Verification Issues | Revolut Users Left in Limbo
Edited By
Sanjay Das
A** growing number of Revolut users report persistent failures when attempting to add funds via 3DS verification.** Users are frustrated as their banks claim there's no end cause, despite trying repeatedly to facilitate transactions.
Context of the Issue
The problems appear to stem from a glitch in the Revolut app's verification process. Many users express frustration, noting they never receive the required security codes from their banks, preventing transactions from being completed.
Voices from the Community
User feedback centers around three key themes:
Bank Communication Issues: Several users point to potential miscommunication between Revolut and the banks. One commenter stated, "It might be the bank's problem too but they say it must be Revolut."
Notification Settings: Many users discovered that their bank apps don’t always push notifications. "Look for a notifications section in your banking app," suggested one, who found prior verification requests hidden therein.
Security Measures: The inconsistency of receiving security texts remains a pressing concern. As one user noted, "The security texts are only going through to SMS, not my banking app!"
User Frustration
"It's not just about the money; it’s about trust," said one angry user. As users face repeated failures, a sense of urgency grows for Revolut to address these verification issues. The response from customer service has been less than satisfactory, leaving many feeling unheard.
Key Insights
💡 Inconsistent Notifications: Many banks are failing to push necessary notifications to users for transaction authorization.
🔍 Pending Answers: Revolut has yet to resolve the verification issue; users await any official statement.
📈 Customer Trust: Users emphasize the need for secure and reliable communication regarding their money.
The situation raises a poignant question: How long must users endure these issues before Revolut takes decisive action? As users continue turning to forums for help, the company faces pressure to restore confidence in its services.