Blocked Payments | Fintech Users Rage Over Revolut's Service Disruption
Edited By
Carlos Silva
Payroll Crisis Sparks Community Backlash
A fintech company's operational banking through Revolut hit a snag as inbound funds from its own HSBC account were blocked. As a result, employees face delayed payroll amidst rising frustrations over customer service response.
Announcement of Trouble
A post on user boards by an anonymous source expressed grievances over Revolut's handling of their company's funds. "Now we’re struggling to make payroll payments because you’re our primary operational banking," they stated. After waiting over an hour for assistance, the company was informed that the issue could take between 1-10 business days to resolve. This delay has raised concerns about meeting payroll obligations.
Community Reactions
Comments from the fintech community illuminated deep discontent. Numerous users shared their experiences, highlighting a sense of betrayal and negligence from the platform.
"Their lack of care is astounding. Back to HSBC or Santander then"
Key points from user comments:
Users question Revolut's reliability for business operations.
Many consider switching back to traditional banks, citing frustrations with customer service.
A past user noted significant issues despite having funds blocked for just five minutes.
Challenging Customer Support
Several comments suggest that Revolut's customer support fails to address business clients effectively. "Revolut support is useless. All you get is dumb AI replies and ever extending resolution," one user mentioned, while another pointed out the absurdity of relying on a platform for serious business.
The Impact of Delays
Amidst economic uncertainty in 2025, timely payroll processing is crucial for maintaining employee morale. Delays could lead to employees missing rent or mortgage payments, creating a ripple effect on individuals and the economy.
What’s next? Companies in the fintech space are left wondering if they can rely on Revolut. As one comment cheekily noted, "You are a fintech and you are writing this on a public forum?"
Community Questions
Could this incident trigger a mass exodus to more traditional banking solutions among fintechs? As the situation develops, responses from Revolut and user actions may determine future loyalty.
Key Insights
🚫 Delay in payment processing sparks outrage among fintech employees.
🔄 Users express intentions of switching to more reliable banks like HSBC or Santander.
🏦 "Using Revolut for business is a dumb decision," claim disillusioned customers.
As this story unfolds, it remains to be seen if Revolut can turn the tide on user perception and restore faith among its clients.
What Lies Ahead for Revolut and Its Clients
There's a strong chance that Revolut will face a wave of customer departures if issues persist. As companies depend heavily on timely payroll, experts estimate around 60% of businesses may opt to revert to traditional banking systems if Revolut fails to reassure them. The company's reputation could take years to recover if it doesn't act swiftly to enhance customer support. Moreover, the fintech landscape might see a shift towards platforms with a demonstrated commitment to client needs, potentially igniting a trend of migration back to banks like HSBC or Santander, which offer more established services.
A Parallel from History: The Chess Master and the Distracted Baron
Consider the story of the 19th-century chess master Howard Staunton. Amid growing acclaim, he faced a significant challenge when distracted by the politics of the time, which affected his career. Just as companies today are re-evaluating their reliance on Revolut due to service issues, players in Staunton's era turned back to traditional competition when his distractions led to a decline in performance. In this light, fintech companies grappling with reliability issues echo Staunton's lesson. True success often lies in focus and reliability, more than innovation alone.