Users Slam Coinbase Amid Ongoing AWS Outage | Customers Seek Alternatives
A wave of frustration is sweeping across the crypto community as an ongoing AWS outage disrupts essential services on platforms like Coinbase. Many users express dissatisfaction with customer support, raising concerns over the reliability of exchanges in times of crisis.
Current Disruptions
The AWS outage continues to wreak havoc, leading to sluggish performance and unresponsive features for users. Comments from multiple individuals highlight the struggles with Coinbase's customer support, with many feeling neglected during this critical period.
Frustration Peaks
Customer ire has intensified as multiple individuals recount their negative experiences:
One person exclaimed: "Bro a 3rd of the internet went down," emphasizing the far-reaching effects of the outage.
Another user lamented: "Coinbase help is being outsourced those people won’t even look into your account to check."
These discontented voices reflect a growing trend where users question the integrity of Coinbase's customer service. One user stated: "I sent them 10 emails with pictures, and they canceled my account! Never again! Worst thing ever." The sentiment indicates a widespread lack of trust in current platforms.
Desire for Change
Amidst the chaos, people are eyeing alternatives. "Just wait. Soon Coinbase and others will need to compete with Charles Schwab," a user predicted. There's anticipation for Schwab's entry into crypto due to their reputation for excellent customer service.
Supporting Evidence
Previous comments have shown a clear dissatisfaction with the outsourcing practices of customer service, indicating a pattern that may reflect larger operational issues. People are increasingly encouraging others to move funds off exchanges, with some advising: "Get your crypto OFF the exchange and onto a cold wallet!"
"These is a pattern being adopted by Coinbase and it reflects the unlawful example that comes from the top," wrote one frustrated user, underlining the perception that management decisions impact customer relations directly.
Key Insights
🔥 Many express frustration with Coinbase customer care, citing outsourced support as inadequate.
🌊 Users hint at a potential shift toward alternative exchanges amid the AWS outage.
💡 Phrases like "Schwab will disrupt the crypto market" suggest an impending competition shift.
With the AWS issues still unresolved, the crypto community remains vigilant, as the outage continues to inspire serious conversations about trust and reliability within the industry. The next steps for users might just reshape the market landscape permanently.